Terms & Conditions
Policies and Procedure Document
Created by: Max Pryor (Director & Operations Manager)
Last Updated: MP 07/01/2025
Table of Contents:
Page no.
1. Behaviour Policy 3
2. Bullying Policy 4
3. Unacceptable Behaviour & Bullying Policy 5
4. Complaint Policy 6
5. Cancelation & Refund Policy 6
6. Confidentiality Policy 7
7. Drop Off / Pick Up Procedure 8
8. Late Drop Off/Collection Procedure 8
9. Emergency Evacuation Procedure 9
10. Equality and Diversity Policy 10
11. Healthy Eating Policy 11
12. Intimate Care Policy 11
13. Online Safety & Social Media Policy 12
14. Medication Health & Hygiene Policy 15
15. Missing Child Policy 16
16. Visitors Policy 17
17. Mobile Phone & Camera Policy 18
18. Risk Assessment Policy 19
19. Health & Safety Policy 20
20. Safeguarding Policy 21
A. Introduction 21
B. Legal Framework 22
C. Role Description for the Designated Safeguarding Officer (DSL) 23
D. Safer Recruitment 24
E. Induction, Training, Supervision & Support 26 Handling Disclosures & Concerns 26
G. Managing Allegations (Whistleblowing) 27
H. Recording Concerns & Information Sharing 38
I. Escalation Process For Safeguarding Concerns 29
J. Records Retention & Storage 30
K. Categories of Abuse 31
L. Contact Information 33
1. BEHAVIOUR POLICY
Alfresco Outdoors believe that children and adults perform best in an ordered environment in which everyone knows what is expected of them and children are free to play without fear of being hurt or disturbed by others. All Alfresco Outdoors sites aim to provide an environment in which children can develop self-discipline and self-esteem in an atmosphere of mutual respect and encouragement.
In order to achieve this each of our sites will adhere to the following guidelines:
• All adults will provide a positive role model for the children regarding friendliness, care, courtesy and to offer strategies for handling any conflict.
• Rules governing the conduct of the group and the behaviour of the children are discussed and agreed with the children at the site and explained to all newcomers, both children and adults.
• Staff ensure that the rules are applied consistently, so that children have the security of knowing what to expect and can build up useful habits of behaviour
• Good behaviour is praised and encouraged.
• Staff actively try to avoid attention seeking through undesirable behaviour.
• Bullying behaviour in any form, which may be emotional, physical or verbal, is completely unacceptable. Children are encouraged to report any incidences of bullying to a member of staff. Refer to Bullying Policy.
When children misbehave:
• They are given one to one adult support in seeing what was wrong and how to cope more appropriately. If appropriate this might include a period of “time out” with an adult.
• In any case of misbehaviour, it is always made clear to the child that it is the behaviour that is unwelcome and not the child.
• Retaliation is seen as misbehaviour and will not be treated as an excuse for bad behaviour.
• Physical restraint is only used to prevent physical injury to children or adults and/or serious damage to property. Any significant event of this sort is recorded, by way of an Incident Report, and the parent/carer will be informed on the same day.
• In cases of serious misbehaviour, such as racial or other abuse, the unacceptability of the behaviour and attitudes is made clear immediately, but by means of explanations rather than personal blame.
• Staff are aware of and respect cultural expectations in communications.
• Staff handle behaviour problems in an appropriate way with respect to the child’s understanding and maturity.
• Staff ensure they are aware of problems arising from children’s special needs.
• Recurring problems are tackled by explanation and discussion with all children at the site, in order to establish an understanding of the cause and offer a solution.
• Parents/carers will be informed if behaviour problems are persistent and are making it difficult to provide a calm and safe environment for other children attending the site. In very serious cases, children may be asked to take time out from the camp.
Alfresco Outdoors Staff do not:
• Send individual children out of the room, away from an activity or away from the rest of the group by themselves.
• Leave individual children alone in unsupervised situations.
• Use or threaten physical punishment such as smacking or shaking.
• Single out or humiliate children.
2. BULLYING POLICY
Alfresco Outdoors is committed to providing an environment for children that is safe, welcoming and free from bullying. Bullying of any form is unacceptable whether the offender is a child or an adult. The victim is never responsible for being the target of bullying. Alfresco Outdoors defines bullying as the repeated harassment of others through emotional, physical, verbal or psychological abuse.
Preventing Bullying Behaviour
The Manager, and staff, will make every effort to create a tolerant and caring environment at Alfresco Outdoors. Staff will discuss the issues surrounding bullying openly, including why bullying behaviour will not be tolerated and what the consequences of bullying behaviour will be.
Dealing with Bullying Behaviour
Despite all efforts to prevent it, bullying behaviour is likely to occur on occasions and we recognise this fact. In the event of such incidents, the following principles will govern our response:
• All incidents of bullying will be addressed thoroughly and sensitively.
• Children will be encouraged to immediately report any incident of bullying that they witness. They will be reassured that what they say will be taken seriously, handled discretely carefully.
• Staff have a duty to inform the Manager if they witness an incident of bullying involving children or adults at Alfresco.
• If a child or a member of staff tells someone that they are being bullied, they will be given the time to explain what has happened and reassured that they were right to tell.
• The individual who has been the victim of bullying will be helped and supported by the staff team. They will be kept under close supervision and staff will check on their welfare regularly.
• We explain to the child who is doing the bullying why their behaviour isn’t acceptable. In most cases, bullying behaviour can be addressed according to the strategies set out in the Behaviour Management policy. The bully will be encouraged to discuss their behaviour and think through the consequences of their actions. Where appropriate, they will be encouraged to talk through the incident with the other person concerned.
• A member of staff will inform the parents/carers of all the children involved in a bullying incident at the end of the day. All incidents of bullying will be reported to the Site Manager and will be recorded on an incident form(s) which will be shared with the parents or carers of all children who are involved.
• Where bullying behaviour persists, more serious actions may have to be taken, which may involve suspending the child from Alfresco Outdoors.
3. UNACCEPTABLE BEHAVIOUR & BULLYING POLICY
Alfresco Outdoors defines unacceptable behaviour as an act/act’s which cause unreasonable distress or discomfort to other children or to adults.
Unfortunately, there are times when unacceptable behaviour becomes a problem for the wellbeing of all children at Alfresco Outdoors, and further action is necessary.
These acts will not be tolerated and will be handled by the Site Manager according to the guidelines below.
In cases of unacceptable behaviour Alfresco Outdoors staff will adhere to the following guidelines:
1. In the event of unacceptable behaviour, the Site Manager should consult the company Director. Parents/carers will then be informed by means of a conversation with the Site Manager. An Incident Form will be completed, signed by all parties and will explain that either:
• This is their first incident report. If 3 reports are issued within a year the child will be excluded from Alfresco Outdoors for 1 year.
• This is their second incident report. If 3 reports are issued within a year the child will be excluded from Alfresco Outdoors for 1 year.
• This is their third incident report within a year, with immediate effect, the child has been excluded from Alfresco Outdoors for a minimum of 1 year.
2. Serious, major or severe unacceptable behaviour will result in immediate total exclusion and the child losing their place altogether.
Each case will be dealt with sensitively and fairly, but ultimately the safety and well-being of all children attending will not be compromised because of the behaviour of one child.
Fees paid by parents for an excluded child are subject to the refund policy.
4. CANCELATION & REFUND POLICY
We understand that plans can change after a booking is made and while we will be accommodating as possible, we must also recognise that not all requests can be granted and so we will adhere to the following framework.
If over 1 month notice is given before the beginning of the holiday, then the child is offered another available day within the same holiday or, they are offered a full refund.
If over 2 weeks’ notice is given before the beginning of the holiday, then the child is offered another available day within the same holiday or, they are offered a 50% refund.
If less than 2 weeks’ notice is given before the beginning of the holiday then the child is offered another available day within the same holiday, no refund is offered.
5. COMPLAINTS POLICY
Alfresco Outdoors believe that children and parents are entitled to expect courtesy and prompt, careful attention to their needs and wishes. We anticipate that most concerns will be resolved quickly by an informal approach to the appropriate member of staff. If this does not achieve the desired result, we have a set of procedures for dealing with concerns.
Under normal circumstances, the Site Manager will be responsible for facilitating complaints. If a complaint is made against the Site Manager, the company Director will conduct the investigation.
Our Complaints Procedure is as follows:
Stage 1: Any parent/carer who has a concern about an aspect of the site’s provision should first of all talk about their concerns with the Site Manager.
Most complaints should be resolved amicably and informally at this stage.
If the complaint is about the Site Manager, the process should start directly at stage 2.
Stage 2: If this does not have a satisfactory outcome, the parent may wish to put their concerns or complaint in writing to the Director by emailing max@alfrescooutdoors.co.uk or they may prefer to call on 07880 787 787.
The parent/carer will be sent an initial response to the complaint within 7 days.
If further investigation is required, a full response to the complaint may take longer and will be sent within 28 days.
Stage 3: If the parent is not satisfied with the outcome of the investigation, they should request a meeting with the Director. There should be witnesses present at the meeting.
Stage 4: If at the Stage 3 meeting the parent and Director cannot reach agreement, an external mediator is invited to help to settle the complaint.
Confidential records of meetings, discussions and decisions will be kept at all stages.
The role of the Ofsted and the Local Safeguarding Children Board:
Parents may approach Ofsted directly at any stage of this complaint’s procedure. In addition, where there appears to be a breach of Alfresco Outdoors’s registration requirements, it is essential to involve Ofsted as the regulatory body.
Ofsted can be contacted on 0300 123 1231, or write to them at: Ofsted, Piccadilly Gate, Store Street, Manchester M1 2WD. Or visit their website www.ofsted.gov.uk
If a child appears to be at risk, Alfresco Outdoors follows its Safeguarding Policy according to the procedures of the Essex Children and Families Hub.
In these cases, both the parent and Alfresco Outdoors are informed (unless the procedures above indicate otherwise) and the Site Manager/Director works with Ofsted and/or the Essex Children and Families Hub to ensure a proper investigation of the complaint, followed by appropriate action.
Records:
A record of formal complaints against Alfresco Outdoors, the children and/or the adults working for Alfresco Outdoors is kept, including the date, the circumstances of the complaint and how the complaint was managed.
The outcome of all formal complaints is recorded in the Complaints Summary Log which is available for parents and inspectors on request.
6. CONFIDENTIALITY POLICY
It is our intention to respect the privacy of children, their parents and carers, and our staff while ensuring that children access high quality care at Alfresco Outdoors.
All Alfresco Outdoors staff will respect confidentiality by:
• Not discussing confidential matters about children with other parents/carers.
• Not discussing confidential matters about parents/carers with children or other parents/carers.
• Not discussing confidential information about other staff members.
• Only passing sensitive information, in written or oral form, to relevant people.
• Giving parents access to the files and records of their own children, but not to information about any other child.
Confidential information includes medical forms, signed consents, correspondence concerning the child or family, reports or minutes from meetings concerning the child from other agencies, ongoing record of relevant contact with parents.
Confidential records are stored in password protected devices/files and a secure external hard drive.
Under no circumstances should staff provide any information about children to any branch of the media. All media enquiries should be passed in the first instance to the Director.
In circumstances where staff have good reason to believe that a child is at risk, or is likely to be at risk, of child abuse or neglect, the Safeguarding Children Policy will override confidentiality on a ‘need to know’ basis.
Staff failing to show due regard for confidentiality will be liable to disciplinary action under the provisions of the disciplinary procedures within the Staffing Policy booklet.
Staff have a right to privacy, as do children and their parents/carers. Personal details should not be discussed except in exceptional circumstances.
7. DROP OFF / PICK UP PROCEDURE
When children are dropped off the Site Manager will give the parent a number relating to each child. This is so that if someone else is picking the children up they can tell the Site Manager the number(s) as conformation that they are approved to pick up the children.
Drop off window: 8am-9am
Pick up window: 5pm-6pm
8. LATE DROP OFF / PICK UP PROCEDURE
If dropping off your child outside of the drop off window (8:00am – 9:00am) then the site manager should be informed by calling 07807 673356.
All children must be collected by close of the camp (5:00pm – 6.00pm).
In the event of a parent/carer failing to collect a child before 6:00pm:
• The Site Manager will wait on the premises with the child or will delegate another member of staff to wait on the premises until 6.30pm.
• During this time emergency contact numbers will be called to ascertain if the parent is on their way to collect the child.
• If no contact is made with the parent/carer or emergency contact numbers by 6.30pm, or by the time the school/premises closes, then the Police will be called on the non-emergency line 101.
• If a parent consistently collects their child late, Alfresco Outdoors reserves the right to withdraw the child’s place.
9. EMERGENCY EVACUATION PROCEDURE
Each site will have its own emergency evacuation procedure as set out by the host. However, these guidelines should be adhered to during the evacuation process.
All staff should make themselves familiar with the fire exits and fire assembly point at the site.
If you discover a fire, alert all other staff over the radio and, if appropriate, raise the alarm by activating the nearest alarm call point.
Trained persons only should tackle a fire and only if they feel it is safe to do so.
On hearing the fire alarm, the Site Manager should lead the children out of the building or to a safe area by the nearest emergency exit and go to the assembly point. The Site Manager should take the camp register with them.
One member of staff should lead the group and the second member of staff should follow the group at the rear, ensuring all children are leaving in a quiet, orderly manner, walking as quickly as possible towards the assembly point.
The last member of staff to leave the room should close the door. Windows should be shut but only if this can be done quickly and without hazard.
Staff should perform a sweep of the area, checking every room/small area/toilet as they pass so make sure no one is left behind.
A head count should immediately take place and the register taken.
10. EQUALITY AND DIVERSITY POLICY
Alfresco Outdoors wishes to reflect and meet the needs of the communities local to its sites and is committed to equal opportunities for all children and families who wish to use it’s facilities. In order to achieve this, each site:
• Welcomes people from all backgrounds, regardless of their characteristics.
• Offers fair, equal and indiscriminatory opportunities to develop to their full potential regardless of their characteristics.
• Welcomes children with special educational needs and disabilities, provided that facilities can be arranged practically to provide a safe, stimulating environment for that child.
• Seeks to avoid any form of discrimination in all activities.
• Does not tolerate any discriminatory language, behaviour or remarks by children, parents or staff.
• Reasonably accommodates religious and cultural preferences in food and activities.
• Seeks to value each child as an individual, respecting their characteristics.
• Respects and will try to be aware of the major events and religious festivals in the children’s lives and welcomes the diversity of backgrounds from which they come.
• All staff are made aware of the Alfresco Outdoors’s Equality and Diversity Policy and are required to commit to its principles and contents.
• Comply with the requirements of the Children’s Act 1989 and the guidance that goes with it, including the requirement:
“to treat children as individuals and with equal concern”
• Understand that sometimes we need to treat children and young people differently to treat them equally.
11. HEALTHY EATING POLICY
The sharing of a snack can play an important part in the social life of Alfresco Outdoors camps as well as reinforcing children’s understanding of the importance of healthy eating.
Foods high in sugar, such as chocolate spread, may be offered as a treat on an occasional basis.
All children’s dietary needs, including allergies, are discussed with parents and recorded on their medical form.
The dietary rules of religious groups and children with allergies can be met if appropriate.
Fresh water is always available.
12. INTIMATE CARE POLICY
The provision of personal, intimate care is not routine in Alfresco Outdoors sites, as all children are aged six and above and do not require it. But, the need for intimate care does occur from time to time when children may wet or soil themselves.
Wherever possible, staff permit and promote the greatest level of self-care and independence for each child, but this guidance is intended where extra care or support is needed.
Staff who are designated to carry out this work should be properly trained and receive appropriate guidance.
Children may be embarrassed or upset by the need for intimate care and it should be provided sensitively and discreetly.
Where possible the child should consent and their preferences for who should provide care should be taken into account.
Gender, religious and cultural issues should be taken into account.
Personal care should always be provided in an appropriate area so that the child is given privacy.
Staff should carefully consider the balance between the child’s physical requirements and their right to privacy with the potential vulnerability of the staff member attending to their needs. For example, it may be appropriate to have a second member of staff in close proximity.
Staff should encourage children to attend to their own needs wherever possible and it is safe to do so. It may be possible to provide supervision and guidance, intervening only where necessary or if the child asks for help.
13. ONLINE SAFETY & SOCIAL MEDIA POLICY
Policy statement
This policy is intended to help employees make appropriate decisions about the use of the internet and social media.
This policy outlines the standards we require employees to observe when using the internet and social media, the circumstances in which we will monitor your use of social media and the action we will take in respect of breaches of this policy.
Who is covered by the policy?
This policy covers all individuals working at all levels including Directors, consultants, contractors, trainees and volunteers (collectively referred to as employees or staff).
Using social media sites in our name
Only staff with permission from the Director are permitted to post material on a social media website in our name and on our behalf. Any breach of this restriction will amount to gross misconduct.
Using work-related social media
We recognise the importance of the internet in shaping public thinking about our company and our services, employees, partners and customers. We also recognise the importance of our employees joining in and helping shape industry conversation and direction through interaction in social media.
You are therefore permitted to interact online and on social media about industry developments and regulatory issues. Before using work-related social media, you must have sought and gained prior approval to do so from the director.
Personal use of social media sites
The use of the internet and social media is a part of daily life and is frequently used as much by children and young people attending Alfresco Outdoors as by adults. Employees who make use of the internet and social media should observe these guidelines. Staff and contractors should not conduct or portray themselves in social media in a manner that may:
• Bring the Organisation into disrepute.
• Lead to valid parental complaints.
• Be deemed as derogatory towards the organisation or its customers.
• Be derogatory towards children and/or parents and carers.
• Bring into question their appropriateness to work with children and young people.
Any communication between children/parents and staff, by whatever method, should take place within clear and explicit professional boundaries. Staff should ensure that all communications are transparent and open to scrutiny. In summary this means that staff;
• Should not share any personal information online with a child in our care.
• Should not form on-line “friendships” or enter into communication with children in our care using the internet or social media.
• Should never use or access social networking sites of children in our care.
• Staff should not give their personal contact details to children in our care, including mobile numbers.
• Not send personal messages to children in our care.
Rules for use of social media
Whenever you are permitted to use social media using the company’s name in accordance with this policy, you must adhere to the following general rules;
• Always write in the first person, identify who you are and what your role is and use the following disclaimer “The views expressed are my own and do not reflect the views of my employer”
• Do not upload, post, forward or post a link to any abusive, obscene, discriminatory, harassing, derogatory or defamatory content
• Any member of staff who feels that they have been harassed, bullied or are offended by material posted or uploaded by a colleague should inform the director
• Never disclose commercially sensitive, anti-competitive, private or confidential information
• Do not upload, post or forward any content belonging to a third party unless you have that third party's consent
• Before you include a link to a third-party website, check that any terms and conditions of that website permit you to link to it. All links must be done so that it is clear to the user that they have moved to the third party's website
• When using any social media platform, you must read and comply with its terms of use
• Do not post, upload, forward or post a link to chain mail, junk mail, cartoons, jokes or gossip
• Be honest and open but be mindful of the impact your contribution might make to people’s perception of us as a company. If you make a mistake in a contribution, be prompt in admitting and correcting it
• You are personally responsible for content you publish on social media
• Be aware that what you publish will be public for many years
• Don't escalate heated discussions, try to be conciliatory, respectful and quote facts to lower the temperature and correct misrepresentations. Never contribute to a discussion if you are angry or upset, return to it later when you can contribute in a calm and rational manner
• Don’t discuss colleagues, competitors, customers or suppliers without their prior approval
• Always consider other’s privacy and avoid discussing topics that may be inflammatory e.g., politics and religion
• Avoid publishing your contact details where they can be accessed and used widely by people you did not intend to see them, and never publish anyone else's contact details
• Activity on social media websites during working hours should complement and/or support your role and should be used in moderation
• If you notice any content posted on social media about us (whether complementary or critical) please report it to the director
Monitoring use of social media websites
Employees should be aware that any use of social media websites (whether or not accessed for work purposes) may be monitored and, where breaches of this policy are found, action may be taken under our Disciplinary Procedure.
We reserve the right to restrict or prevent access to certain social media websites if we consider personal use to be excessive. Monitoring is only carried out to the extent permitted or as required by law and as necessary and justifiable for business purposes.
Misuse of social media websites can, in certain circumstances, constitute a criminal offence or otherwise give rise to legal liability against you and us. It may also cause embarrassment to us and to our clients.
In particular uploading, posting forwarding or posting a link to any of the following types of material on a social media website, whether in a professional or personal capacity, will amount to gross misconduct (this list is not exhaustive):
• Pornographic material (that is, writing, pictures, films and video clips of a sexually explicit or arousing nature).
• A false and defamatory statement about any person or organisation.
• Material which is offensive, obscene, criminally discriminatory, derogatory or may cause embarrassment to us, our clients or our employees.
• Confidential information about us or any of our employees or clients (which you do not have express authority to disseminate).
• Any other statement which is likely to create any liability (whether criminal or civil, and whether for you or us).
• Material in breach of copyright or other intellectual property rights, or which invades the privacy of any person.
Any such action will be addressed under the Disciplinary Procedure and is likely to result in summary dismissal.
Where evidence of misuse is found we may undertake a more detailed investigation in accordance with our Disciplinary Procedure, involving the examination and disclosure of monitoring records to those nominated to undertake the investigation and any witnesses or managers involved in the investigation. If necessary, such information may be handed to the police in connection with a criminal investigation.
If you notice any use of social media by other members of employees in breach of this policy, please report it to the Director.
14. MEDICATION, HEALTH AND HYGIENE POLICY
Medication:
• Parents are required to inform Alfresco Outdoors of any medical needs the child may have when registering the child.
• If the child needs medication whilst at Alfresco Outdoors, where possible, the child’s parent or carer will administer medication.
• All medication will be clearly labelled with name, dosage, instructions on administration and permission for Alfresco Outdoors to administer the medication.
• All medication will be kept in secure storage away from any children at the parents/carer’s discretion.
• Alfresco Outdoors will maintain a medication file, recording details of all medication given which will be shared with and signed by the parent/carer.
• If specialist knowledge is necessary, (e.g., a child may have an EpiPen), the responsible staff member will receive training from a qualified health professional.
Illness:
• Any child (or member of staff) who has suffered from diarrhoea or sickness cannot attend Alfresco Outdoors for a period of 48 hours after symptoms have gone.
• Any child (or member of staff) with high temperature/fever or conjunctivitis cannot attend Alfresco Outdoors for a period of 24 hours after such condition has ceased.
• Should any child suffer from any of the above whilst at Alfresco Outdoors, the staff will contact and ask the parent/carer to come and collect the child as soon as possible.
• Parents are welcome to discuss any health issues with staff.
First Aid:
• First aid equipment will be available on the premises and will be kept clean at all times. The kit will be checked and replenished regularly.
• An assigned First aid lead will be in charge of checking these supplies at each site, their name will be assigned at the sign in desk.
• Sterilized items will remain sealed until needed.
• At least one outdoor and paediatric qualified first aider will be on the premises at all times.
• Upon any administration of First aid an Accident Form must be completed by the appropriate staff member.
Personal hygiene:
To prevent the spread of all infection, adults in the group will ensure that the following good practices are observed in all Alfresco Outdoors sites.
• Children’s hands should be washed after using the toilet and before handling food.
• Children are encouraged to clean their noses as necessary and dispose of tissues.
• Hygiene rules related to bodily fluids followed with particular care and all staff are aware of how infections can be transmitted.
• Any spills of blood, vomit or excrement will be cleaned and disposed of appropriately.
• Rubber gloves will always be used when cleaning up bodily fluid spills. The area will be thoroughly disinfected and any fabrics will be disposed of appropriately.
• Spare clean clothing will be available in case of accidents
• All surfaces will be cleaned before and after eating or preparing food.
Food:
Alfresco Outdoors is aware of current legislation regarding food hygiene, registration and training.
All staff involved in the preparation of food are required to complete an approved Food Hygiene training course. In particular each member of staff will;
• Keep food preparation and storage areas hygienically clean.
• Monitor the effectiveness of the fridge with a fridge thermometer.
• Wash hands before handling food and after using the toilet.
• Not be involved in the preparation of food if suffering from any infectious/contagious illness or skin trouble.
• Never cough or sneeze over food.
• Keep food covered and/or refrigerated until served.
15. MISSING CHILD POLICY
Alfresco Outdoors has the highest regard for the safety of the children in our care. Staff will always be extremely aware of the potential for children to go missing during sessions.
Even when all precautions are properly observed, emergencies can still arise. Therefore, members of staff will undertake periodic head counts, especially at the transition points between activities (in addition to the registration procedures at drop off & pick up). If for any reason a member of staff cannot account for a child’s whereabouts during a session at the site, the following procedure will be activated:
The member of staff in question will inform the Manager and the rest of the staff team that the child is missing, and a thorough search of the entire premises will commence. All staff will be extra vigilant to any potentially suspicious behaviour or persons in and around the premises. The staff team will be careful not to create an atmosphere of panic and to ensure that the other children remain safe and adequately supervised.
If after 15 minutes of thorough searching the child is still missing, the Manager will call the child’s parent/carer to check they have not been collected or gone home either with the parent or a friend. The help from other teachers and staff at the school may also be sought at this stage. If the child is still not found, the police will be called.
While waiting for the police and the parent/carer to arrive, searches for the child will continue. During this period, other members of staff will maintain as normal a routine as is possible for the rest of the children at the site.
The Site Manager will be responsible for meeting the police and the missing child’s parent/carer. The Site Manager will co-ordinate any actions instructed by the police, and do all they can to comfort and reassure the parents/carers.
Once the incident is resolved, the Manager and the staff team will review relevant policies and procedures and implement any necessary changes (paying particular note to the relevant provisions of Alfresco Outdoors’s safety and Risk Assessment policies).
All incidents of children going missing from the site will be recorded on an Incident Form, and in cases where either the police or social services have been informed, Ofsted will also be informed.
16. VISITORS POLICY
For any visitor to a site who is not directly employed by Alfresco Outdoors and is interacting with shared areas, staff or children in our care.
• All visitors to the Alfresco Outdoors are required to sign in and out in the visitor’s sign in/out sheet, recording the time, date and purpose of visit.
• If the visitor is unknown to Alfresco Outdoors the site manager is required to check their credentials and reason for visit before allowing them to enter the main site, this information will then be logged in the visitors’ book.
• If staff see any unknown adults or children on site, they should challenge them and report them to the Manager who will check their ID and reason for visiting.
• We ask for at least one form of photo identification to verify who they are and, if appropriate, which organisation they work for (e.g. official identity badge, driving license, bank card which shows signature).
• If we require further verification, we will contact the main telephone number of their organisation and ask to be put through to the visitor’s manager.
• If a visitor has no reason to be on Alfresco Outdoors or the host premises the manager will alert the site security and request that they are escorted from the premises. If the visitor refuses to leave the manager will call the police. An incident form must then be filled out and the Director will be notified.
• Visitors will be normally be supervised at all times during their visit to Alfresco Outdoors.
• Some visitors may be left unsupervised if they are well known to Alfresco Outdoors, the reason for their visit is known and can be verified, and they have an enhanced DBS disclosure.
• All visitors are required to sign out when leaving the site.
17. MOBILE PHONE AND CAMERA POLICY
Alfresco Outdoors are committed to ensuring the safety of children in its care. We recognise the importance of mobile phones for communication purposes but are aware that casual or inappropriate use of mobile phones could pose a risk to children.
Site phone:
Each site will have its own mobile phone, this number will be given to parents/carers and others who may need to contact the site. There may also be occasions when the Site Manager’s personal phone is used as their work phone.
Staff personal mobile phones:
Staff will not be permitted to use their personal mobile phones whilst working. They will be asked to leave their personal mobile phones on silent and in a safe place or in their bags. Site Managers may carry their personal phones when they are working but will only use them for essential work-related communication.
Where it is essential for staff to make or receive a personal call during a session, staff should seek permission from the Site Manager and do this in a separate area not used by children. Staff will not be permitted to take photographs using their phone. Any staff caught breaking these rules may be subject to disciplinary action.
An exception to this policy would be when conducting an activity off-site or far away from the main break area such as day walks or geocaching, where mobile phones are carried and used for communication with the Site Manager or for emergency use.
Children:
Children are asked not to bring mobile phones to Alfresco Outdoors. If they do bring them, it will be at their own risk and they will not be permitted to use them during camp hours unless given permission and supervised by a member of staff. Alfresco Outdoors does not accept any responsibility for loss or damage to mobile phones brought by the children.
If children are repeatedly using their phones unauthorised by staff, then the phone will be confiscated, an incident report must be filled out and signed by the parent upon collection and the phone handed to the parent at the same time.
Photographs:
It is recognised that one of the key ways to support children’s development, and engage parents in children’s learning, is through photographs that record their children’s activities and achievements.
We will seek permission from parents/carers to take photographs of their children for this purpose, using the site’s own camera or phone.
Staff’s personal camera or mobile phones will not be used at Alfresco Outdoors.
18. RISK ASSESSMENT POLICY
We understand the importance of ensuring that systems are in place for checking that Alfresco Outdoors is a safe and secure place for children, staff and other visitors. Our risk assessment procedures are part of a continuous process to prevent any dangerous incident taking place. They are the responsibility of all staff as part of their daily duties. Beyond this document Alfresco Outdoors utilized both a generic risk assessment and activity specific risk assessments which are available at each site.
• The Site Manager will ensure that risk assessments are completed, and if judged necessary, logged and effectively monitored.
• All staff are required to read, understand and contribute to risk assessments and be aware of the process of putting risk assessments in place.
• Written risk assessments will be carried out for the environment of the site, any activities that are deemed to have a medium to high risk and for off-site outings.
• Each written risk assessment is dated and reviewed annually or when there is any change to circumstances, equipment or resources, any change to the premises, or when particular needs of a child or other visitor necessitates this.
• The Site Manager is responsible for conducting any necessary reviews or making changes to existing risk assessments in the light of any potential risks that they or other members of staff discover.
• Staff will be encouraged to risk assess all activities, toys and equipment at all times, though not all of these will necessarily be put in writing. They will be asked to consider:
• What is the hazard? Who is at risk? What could happen?
• How can the risk be minimised? What needs to be done?
• Once action has been taken to reduce the risks, do the benefits of doing the activity outweigh the risks involved?
• A visual inspection of both the equipment and the entire premises both indoor and outdoor will be carried out on regular basis.
• Staff will be vigilant and continuously aware of any potential risks to health and safety
19. HEALTH & SAFETY POLICY
The safety of children is of paramount importance at Alfresco Outdoors. To ensure the safety of both children and adults, each site will adhere to the following guidelines.
Supervision:
• Children are reliably signed in and out and cannot leave the premises unattended or with unauthorised adults unless explicit permission is gained from their parent/carer
• The ratio of adults to children is 1:12, with the Site Manager being free to oversee and facilitate and support groups, making the overall ratio 1:8
• All children are supervised at all times, this may include remote supervision which means that pairs or groups will be sent off and ‘checked in with’ periodically at locations or times throughout the activity/day. This can include identifying a group from a distance and confirming that all children are accounted for.
• Children do not have unsupervised access to kitchens, hazardous materials or hazardous areas
Environment:
• The premises are checked continuously for any potential hazards and security issues, anything of concern is reported to the site manager to inspect and determine if the issue can be resolved or if extra steps need to be taken to ensure safety
• Risk assessments for the environment and activities are routinely undertaken and key risk assessments are recorded and kept in a central place accessible to all staff
• Equipment is regularly checked for safety
• All dangerous materials, including medicines and cleaning materials, are kept in a safe place, away from children
• The premises has a fire certificate and regular inspections are recorded
• All staff are made aware of fire drill procedures.
• Smoking is only permitted in the designated smoking areas on the host site and must be out of sight of children.
• Staff have access to a phone at all times
Behaviour:
• Rough play that threatens the safety of children will not be allowed
• Any behaviour that threatens the safety of children or staff will be stopped immediately
Accidents:
• There is a paediatric and outdoor trained first-aider present at all times
• A fully stocked first aid kit is to be carried by the Site Manager at all times
• A file is kept for the reporting of any accidents/incidents.
• The parent/carer is required to sign the accident/incident form at the end of the day
• Ofsted will be informed of any serious accident, illness, injury or death of any child in our care and of the action taken. Prolonged injury or illness will require RIDDOR report
• The local children and family’s hub will be informed of any serious accident, injury or death of any child in our care and must act on any advice given
20. SAFEGAURDING POLICY
For the purposes of this policy, “a child” is anyone under the age of 18.
A. Introduction
Safeguarding and promoting the welfare of children is defined as:
• Protecting children from maltreatment
• Preventing impairment of children’s mental and physical health or development
• Ensuring that children grow up in circumstances consistent with the provision of safe and effective care
• Taking action to enable all children to have the best outcomes
Alfresco Outdoors Ltd (hereby referred to as Alfresco Outdoors) is fully committed to safeguarding the welfare of all children and young people. This policy outlines the measures taken to ensure that our safeguarding practices reflect statutory responsibilities. We recognise the responsibility to take all reasonable steps to promote safe practice and to protect children from harm, abuse and exploitation. Alfresco Outdoors acknowledges its duty to act promptly and appropriately to any allegations, reports or suspicions of abuse.
A child-centred approach is fundamental to safeguarding and promoting the welfare of every child. A child-centred approach means keeping the welfare of the child as the primary focus in all decision making, working in partnership with them, their families and local authorities.
Volunteers and paid staff will endeavour to work together to encourage the development of an ethos which embraces difference and diversity and respects the rights of children, young people and adults.
Our policy is written in accordance with “Working Together to Safeguard Children 2018” and “prevent Duty Guidance for England and Wales 2015.
B. Legal framework
This policy has been drawn up on the basis of legislation, policy and guidance that seeks to protect children in England. A summary of the key legislation is available from www.nspcc.org.uk/learning
The Children Act 1989 defines a child as being up to the age of 18 years; it also defines significant harm and the roles and responsibilities of Children’s Social Care and the police.
In developing our safeguarding policy, we have complied with the Southend, Essex and Thurrock (SET) Child Protection Procedures 2019: and refer to:
• The Children Act 1989 and 2004
• Children and Social Work Act (2017)
• Counter-Terrorism and Security Act (HMG, 2015)
• Criminal Exploitation of children and vulnerable adult - county lines guidance (Home Office, 2018)
• Data Protection Act (2018)
• Education Act (2002)
• Essex Effective Support
• Female Genital Mutilation Act 2003 (S. 74 - Serious Crime Act 2015)
• Information sharing advice for safeguarding practitioners (HMG, 2018)
• Keeping Children Safe in Education (DfE, 2021)
• Preventing and Tackling Bullying (DfE, 2017)
• Preventing youth violence and gang involvement (Home Office, 2015)
• Promoting positive emotional well-being and reducing the risk of suicide (ESCB, 2018)
• Searching, screening and confiscation (DfE, 2018)
• Serious Crime Act 2015 (Home Office, 2015)
• Sexual Offences Act (2003)
• Sexual violence and sexual harassment between children in schools and colleges (DfE, 2021)
• Understanding and Supporting Behaviour - good practice for schools (ECC, 2021)
• What to do if you're worried a child is being abused (HMG, 2015)
• Working Together (DfE, 2018)
C. Role description for the designated safeguarding officer (DSL)
Each setting has a named Designated Safeguarding Lead (DSL), who has undertaken safeguarding lead training in line with the Essex Safeguarding Children Board.
The DSL on each setting within Alfresco Outdoors has ultimate lead responsibility for safeguarding and child protection. Their role includes;
• Maintaining accurate records
• Conducting internal case reviews
• Managing child protection referrals
• Working with other agencies
• Ensuring all staff are appropriately trained
• Raising awareness of all safeguarding and child protection policies and procedures
• Ensuring that child protection is considered in risk assessments
• Developing and reviewing internal procedures
• Ensuring effective systems for child protection audits.
• Ensuring that all staff (including temporary staff, volunteers, visitors and contractors) has access to and are aware of these procedures, including any updates, and that they are followed at all times.
• Act as a source of advice and support for other staff (on child protection matters)
• Ensure that timely referrals to Essex Children’s Social Care (Children and Families Hub) are made in accordance with current procedures
• Work with the local authority and the ESCB as required and ensure that information is shared appropriately
• Informing the Operations Manager and Director of any and all developments.
The deputy designated safeguarding lead is trained to the same standard as the designated safeguarding lead and supports them in their duties. If for any reason the designated safeguarding lead is unavailable, the deputy designated safeguarding lead will act in their absence.
D. Safer recruitment
The following procedures are in place for the recruitment of staff and volunteers to ensure all staff coming into contact with children are fully checked and are deemed suitable.
Staff are recruited using the following procedures:
• All staff taking part in the recruitment process will be trained in Safer Recruitment
• Safeguarding requirements for staff are made clear in all job adverts
• Candidates are interviewed by the Director and potentially one other member of staff, minutes of the interview may be taken
• Two satisfactory references are required for each member of staff, ideally from their most recent employer and/or someone who can best judge their suitability to work with children (e.g., college tutor, scout leader)
• Staff may be allowed to start work pending the receipt of their second reference
• Where appropriate and possible, candidates will be required to complete a trial session at the setting before the post is formally confirmed
• All job offers are made subject to satisfactory completion all safeguarding checks and a probation period
DBS Disclosures
• Staff should have an enhanced DBS certificate before starting work. In certain circumstances, it may be possible for staff to start work whilst waiting for their DBS to come through. If this is the case, a risk assessment will be completed and if judged safe, the member of staff will be allowed to work under supervision and not be left alone with children at any time.
• All staff working with a member of staff without a completed DBS disclosure will be made aware of their status so that they are never given unsupervised access to children.
• In certain circumstances, it may be possible to accept an existing DBS disclosure.
Following Ofsted guidelines, these circumstances would be:
1. The level of the existing DBS check is the same level needed by Alfresco Outdoors
2. The DBS check is less than 12 months old
3. The existing DBS check is for a similar post in the children’s workforce
4. There has been a break of no more than three months between leaving an old post and taking up a new post
5. The person’s identity has been checked to ensure it matches the DBS check
6. The existing check has been done with an organization which demonstrates safe recruitment procedures and who is able to confirm the status of the DBS is still correct to their knowledge
7. The DBS certificate will be seen and checked by an Alfresco Outdoors Director/DSL
• In line with Ofsted guidelines, it is our policy not to routinely repeat DBS checks unless there is a break in employment, or we are given information that suggests a person may no longer be suitable to look after children. However, we do currently aim to ensure each member of staff has a DBS disclosure no more than three years old.
• Wherever possible, Alfresco Outdoors will use the DBS update service to check the status of staff’s DBS checks and we encourage all new staff to subscribe to this.
Overseas Criminal Record Checks:
• If a candidate has lived overseas in the 5 years preceding a job offer, a criminal record check from each country they have spent a continuous period of 3 months or more will be required.
• If it is found that it is not possible to obtain a criminal record check from a particular country, a reference will be obtained from an appropriate referee in that country covering the time they spent there.
• If an overseas criminal record is not complete before the starting dates of the candidate, a risk assessment will be completed. If judged safe, the member of staff may be allowed to work under supervision and not be left alone with children at any time.
• All staff working with a member of staff with incomplete checks will be made aware of their status so that they are never given unsupervised access to children.
Qualifications:
• Where posts require a particular qualification, evidence of the qualification will be checked and a copy of the certificate will be kept on file
• Any NGB (outdoor specific) awards will be reviewed and monitored in accordance with internal training standards
Other Safeguards:
• All staff are required to sign a Staff Suitability Declaration annually
• If any member of staff has incomplete checks before their start date, a risk assessment will be completed and, if judged safe, they will be allowed to work under supervision and not be left alone with children at any time, until full checks are completed.
• All staff are given training in safeguarding when they start work and this is reviewed regularly
Freelance Staff:
Freelance staff are subject to the same checks and standards as employed staff.
E. Staff induction, training, supervision and support
All staff are required to attend an induction/training day prior to each school holiday that they work. These days include:
• Up to date safeguarding training
• Updates, changes and reviews of policies & procedures, best practice and the general running of Alfresco Outdoors
Annually, staff will be required to sign to show that they have read, understood and will adhere to all risk assessment and policies.
The site manager plays an active role in the running of the site and is available to assist staff with any issues as they arise, including but not limited to concerns about children and other staff members.
F. Handling safeguarding disclosures and concerns
Recognise Record Report
• Stop and listen.
• Never make a promise.
• Keep calm, don’t panic and don’t appear shocked or angry.
• Keep responses short, simple, slow and gentle. • Do not ask leading questions.
• Make brief notes.
• Tell the child they are not to blame and have done the right thing by telling you. • Never attempt to carry out an investigation.
• Do not delay in passing concerns on.
• Report the incident to your DSL.
• Follow the Escalation Process.
• Protect and support the child.
• Keep the young person informed.
Avoid making judgements
• Avoid criticising the alleged perpetrator.
• ‘What you are saying is important’
• ‘I’m glad you were able to tell me’
• ‘I will do my best to help you’
• ‘This is so important I need to talk to someone about it’ Be factual
• Use an incident form.
• Write any questions you may ask the child as well as their responses.
• Keep notes in the child's own words.
• Date and time.
• Print and sign your name.
• Record as much detail as possible.
• Uphold confidentiality.
• Never think a concern is too small - it could form part of the bigger picture around the child.
G. Managing allegations against staff and volunteers (Whistleblowing)
Staff should take proactive measures to protect themselves against misunderstandings and false allegations. This includes avoiding being alone with any child at any time. Additionally, being mindful of any physical contact or inappropriate language/ conversation topics.
• Any concerns or allegations against members must be reported to the DSL, who must record the details of the concern/incident and report this to the LADO immediately. In this circumstance, delays of even an hour could severely harm the subsequent investigation.
• If the allegations are against the DSL, they must be reported directly and immediately to the Deputy DSL, who must record the details of the concern/incident and report this to the LADO immediately.
• The Deputy DSL for the site must also report this, simultaneously, to the company Directors, unless otherwise advised by the LADO.
• In Ofsted registered settings, any allegations against staff will be reported to Ofsted as soon as possible by the DSL / Deputy DSL
• Once the LADO has been informed of the allegation, the company Directors will carry forward the responsibility of liaising with the relevant agencies and authorities.
• Staff will co-operate entirely with any investigation carried out by the LADO.
• Any staff suspected of abuse will be suspended from duty immediately whilst the allegation is investigated. This is not an indication that the alleged incident has taken place, but is to protect the staff member, as well as children and families, throughout the process. If the allegation is unsubstantiated, the member of staff may return to work.
H. Recording concerns and information sharing
All staff and volunteers should complete an incident form and hand it to the operations manager or deputy DSL.
Myth-busting guide to information sharing:
Sharing information enables practitioners and agents to identify and provide appropriate services that safeguard and promote the welfare of children. Below are the common myths that may hinder effective information sharing
Data protection legislation is a barrier to sharing information:
• The Data Protection Act (2018) and GDPR do not prohibit the collection and sharing of personal information, but rather provide a framework to ensure that personal information is shared appropriately. In particular, the Data Protection Act (2018) balances the rights to the information subject, the individual whom the information is about, and the possible need to share information about them.
Consent is always needed to share personal information:
• You do not necessarily need consent to share personal information. Wherever possible, you should seek consent and be open and honest with the individual from the outset as to why, what, how and with whom, their information will be shared. You should seek consent where an individual may not expect their information to be passed on. When you gain consent to share information, must be explicit, and freely given. There may be some circumstances where it is not appropriate to seek consent, because the individual cannot give consent.
• Personal information collected by one organization/agency cannot be disclosed to another, this is not the case, unless the information is to be used for a purpose incompatible with the purpose for which was originally collected. In the case of children in need, or children at risk of significant harm, n is difficult to foresee circumstances where information law would be a barrier to sharing personal information with other practitioners.
The common law duty of confidence and the Human Rights Act1998 prevent the sharing of personal information:
• No this is not the case. In addition to the Data Protection Act 2018 and GDPR, practitioners need to balance the common law duty of confidence and the Human Rights Act 1998 against the effect on individuals or others of not sharing the information.
IT Systems are often a barrier to effective information sharing:
• No - IT systems, such as the Child Protection Information Sharing project (CP-IS), can be useful for information sharing systems are most valuable when practitioners use the shared data to make more informed decisions about how to support and safeguard a child.
Practitioners looking to share information should consider which processing conditions in the Data Protection Act (2018) is most appropriate for use in the particular circumstances of the case.
I. The process for reporting & escalating safeguarding concerns
J. Child protection records retention and storage
It is our intention to respect the privacy of children and their parents and carers, while ensuring that they access high quality care in our clubs and camps. All Alfresco Outdoors staff will respect confidentiality by:
• not discussing confidential matters about children with other parents/carers
• not discussing confidential matters about parents/carers with children or other parents/carers
• not discussing confidential information about other staff members
• only passing sensitive information, in written or oral form, to relevant people
• giving parents/carers access to the files and records of their own children, but not to information about any other child.
Confidential information includes registration and admission forms, signed consents, correspondence concerning the child or family, reports or minutes from meetings concerning the child from other agencies, ongoing record of relevant contact with parents.
Confidential records are stored in a secure and lockable file, cabinet or secure computer file for a minimum of 5 years from the last record entered.
Under no circumstances should staff provide any information about children to any branch of the media. All media enquiries should be passed in the first instance to the Director.
In circumstances where staff have good reason to believe that a child is at risk, or is likely to be at risk, of child abuse or neglect, the Safeguarding Children Policy will override confidentiality on a ‘need to know’ basis.
Staff failing to show due regard for confidentiality will be liable to disciplinary action under the provisions of the disciplinary procedures within the Staffing Policy.
Staff have a right to privacy, as do children and their parents/carers. Personal details should not be discussed except in exceptional circumstances.
K. Categories of abuse
Type of Abuse Possible Indicators
Neglect
• The persistent failure to meet a child’s basic physical and psychological needs, likely to result in the serious impairments of the child’s health or development.
• Neglect may occur during pregnancy as a result of maternal substance abuse. Once a child is born, neglect may involve a parent or Carer failing to:
• provide food, clothing and shelter;
• protect a child from physical and emotional harm or danger;
• ensure adequate supervision;
• ensure access to appropriate medical care or treatment. Obvious signs of lack of care including:
• Problems with personal hygiene;
• Constant hunger;
• Inadequate clothing;
• Emaciation;
• Lateness or non-attendance at school;
• Poor relationship with peers;
• Untreated medical problems;
• Compulsive stealing and scavenging;
• Rocking, hair twisting, thumb sucking;
• Running away;
• Low self-esteem.
Physical Abuse
• May involve hitting, shaking, throwing, poisoning, burning or scalding, drowning, suffocating or otherwise causing physical harm to a child.
• Physical harm may also be caused when a parent or Carer fabricates the symptoms of, or deliberately induces illness in a child • Physical signs that do not tally with the given account of occurrence.
• Conflicting or unrealistic explanations of cause repeated injuries
• Delay in reporting or seeking medical advice.
Sexual Abuse
• Forcing or enticing a child to take part in sexual activities, not necessarily involving a high level of violence, whether or not the child is aware of what is happening.
• The activities may involve physical contact, penetrative or non-penetrative acts and also includes involving children in watching pornographic material or watching sexual acts. • Displays of affection which are sexual and age inappropriate
• Sudden changes in behaviour
• Tendency to cling or need constant reassurance
• Tendency to cry easily
• Regression to younger behaviour
• Unexplained gifts or money
• Depression and withdrawal
• Wetting/soiling day or night
• Fear of undressing
Emotional Abuse
•The persistent emotional maltreatment of a child such as to cause severe and persistent adverse effects on the child’s emotional development.
• It may involve conveying to children that they are worthless or unloved, inadequate, or valued only insofar as they meet the needs of another person. • Isolation • Rejection
• Child being blamed for actions of adults
• Child being used as Carer for younger siblings
• Affection and basic emotional care giving/warmth, persistently absent or withheld.
The table above outlines the four main categories of abuse as defined by the Department of Health ‘Working Together to Safeguard Children’ document 2010. Staff should be aware that the possible indicators are not definitive and that some children may present these behaviours for reasons other than abuse.
This is by no means an exhaustive list. There are a number of other safeguarding issues that staff should be aware of, such as;
Child sexual exploitation (CSE)
Forced marriages (FM)
Female Genital Mutilation (FGM)
Prevent
Homelessness
Children in the court system
Children missing from education
Children with family members in prison
Child criminal exploitation
Domestic Abuse
So called “Honour based violence”
Sexting in schools
Further training in each of these categories is available through ESCB, this can be arranged on request. Further information can be found in a number of useful websites and docs such as:
NSPCC - www.nspcc.org.uk
Barnardos - https://www.barnardos.org.uk/
Working together to safeguard children -
https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data /file/779401/Working_Together_to_Safeguard-Children.pdf
Prevent duty -
https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/ file/439598/prevent-duty-departmental-advice-v6.pdf
Information sharing -
https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/ file/721581/Information_sharing_advice_practitioners_safeguarding_services.pdf
Counter terrorism act -
http://www.legislation.gov.uk/ukpga/2015/6/contents/enacted
Keeping children safe in education - https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/ file/741314/Keeping_Children_Safe_in_Education 3_September_2018_14.09.18.pdf
What to do if you’re worried a child is being abused
https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/ file/419604/What_to_do_if_you_re_worried_a_child_is_being_abused.pdf
L. Contact information
Director, Operations Manager, Designated Safeguard Lead (DSL)
Max Pryor
Tel: 07807 673356
Work: 07880 787787
email: max@alfrescooutdoors.co.uk
Deputy Designated Safeguard Leads (DDSL)
Georgina Edrupt George Clargo
Tel: 07783 408558 07561 305600
email: georgina.edrupt@virginmedia.com clargooutdoors@gmail.com
Essex children and family’s hub Surrey MASH
Writtle: Ewell:
0345 603 7627 (Mon-Thu 9:30-5:00 & Fri 9:30-4:30) 0300 470 9100 (9.00am – 5.00pm)
0345 606 1212 (any other time) 01483 517 898 (any other time)
Lado (Local Authority Designated Officer)
Writtle: 03330 139797 Ewell: 0300 123 1650
(Mon-Fri 9:00-5:00 excluding public holidays)
NSPCC whistleblowing helpline
0800 028 0285 and help@nspcc.org.uk
www.nspcc.org.uk/Helpline
Health & Safety Executive (HSE):
08453 450055
SO15 Counter Terrorism Command
DC Gavin Moore
07919628083 or 0203 276 1100
Gavin.F.moore@met.pnn.police.uk
PC Jag Shina
07767765808
Jag.s.shina@met.pnn.police.uk
NSPCC
Online Safety Helpline for Professionals and Parents
0808 8005002
https://www.nspcc.org.uk/services-and-resources/nspcc-helpline/
Ofsted
0300 123 1231
Police:
101 (non-emergency) or 999 (emergency)